Next Time...BEWARE!!!

Business Process Outsourcing(BPO) has been the recent trends in the call center industry and other industry that it follows. KPO is currently emerging which is the next level of outsourcing. With the recent trends in the industry. Hourly model projects are almost depleting thereby projects that are left are pay per performance. There is a good and a bad side of this. For as long as the project is easy and the agents are good, PPF will always be on top of the game, however this may or may not cost a lot. With the emerging and not-so-affected call center industry, brokers are emerging as well. Mind you a lot of 'em! They serve as a third party communicator between center(s) and client(s). For almost seven (7) years in the call center industry I should say I have encountered a lot of people and its differences. Over the past 2 years I have encountered and looking forward to encounter new faces and had encountered different brokers too. There are good brokers which will really help the center(s) out to perform at its best but unfortunately there are some who do not and just after with the center's monetary property. There are some who will take some projects or refer some projects but will turn out having the center not getting paid the right way or worst is not to pay the center at all. These are some of the not-so-good experiences I have encountered over the last two years of dealing with in-differences and unfortunately they're roaming around the metro waiting for another person to victim. 

One thing that I haven't put in mind is dealing with them and not learning. I hope this short experience of mine will serve as a lesson for those who run their own center and for those who are managing the center's clientele.