Call Center Services

Contact Center Services at Its Best!

I-Elev8 Contact Solutions is among the freshest Business Process Outsourcing (BPO) Services, and Contact Management Solutions providers in the Philippines. It is currently one of the top call centers in Taguig City, a progressive metropolis in the southern part of Metro Manila, and delivers superior services for any call center requirement in any market—local or international—both for inbound and outbound account handling. Its wide range of call center solutions, which includes Voice-based and Non-Voice based services, back-end to front-end BPO services, and other Specialized Program services, offers the most flexibility for its esteemed clientele.

In its ongoing endeavor to become a major player in the industry, i-Elev8 Contact Solutions aims to improve and develop its business in such a way so as to surpass the common expectations and trends in the market. It is committed to providing its clients with the most cost-effective strategies to simply meet their demands.

Through strategic collaboration with industry-relevant partners, i-Elev8 Contact Solutions helps its clients enhance their enterprises by effectively facilitating add-on business opportunities and taking care of any business’ most valuable resource – the customers.

I-Elev8 Contact Solutions is the Call Center Division of E8 Incorporated, a subsidiary of a Filipino and Chinese owned corporate group that has been in operation since 1990 and serving diverse business and consumer markets.

I-Elev8 Contact Solutions is an active member of the Business Processing Association of the Philippines (BPAP), and is an accredited BPO training provider of the Technical Education and Skills Development Authority (TESDA).

Mission

Our mission is to provide highly standardized and well-equipped solutions for your outsourced business. We focus on bringing out the innate skills of people working with us by elevating oneself to go beyond boundaries.

Vision

I-Elev8 Contact Solutions will change the face of the industry and become a leading provider of contact management and business process solutions to different outsourced businesses worldwide.

Summary of Services

I-Elev8 Contact Solutions provides Business Process Outsourcing (BPO) services and Contact Management solutions to a wide range of clients and markets. The company is capable of providing both traditional and contemporary inbound and outbound call center services to clients worldwide.

Call Center Services

I-Elev8 Contact Solutions provides Inbound and Outbound Voice-based Call Center Services to complement business initiatives in sales and marketing:

INBOUND SERVICES	OUTBOUND SERVICES
Consumer / Product Reporting Customer Service Help Desk Product Support Recruiting and Candidate Qualifying Technical Support	Database Confirmation Direct Mail Follow-up Leads Generation Appointment Setting Time Share Fund Raising and Donation Cash Advance Credit Repair and Debt Consolidation Sales and Market Intelligence Telesales and Telemarketing

Non-Voice Services

I-Elev8 Contact Solutions renders Non-Voice Services to maximize online and off-site support for both the front-end and back-end of any enterprise:

NON-VOICE SERVICES
Chat Support Email Support	SMS Follow up and Inquiries Online Tutorial

BPO Services

I-Elev8 Contact Solutions offers BPO Solutions for outsourcing some routine back-end business processes so that more focus will be given on the core business and competencies.

BPO SERVICES
Data Processing Help Desk HR and Accounting Process Payroll Time Sheet Verification and Entry Service Warranty Management

For more flexibility on the accomplishment of routine business process tasks, i-Elev8 Contact Solutions offers a team of Virtual Assistants who are on call 24/7 to provide clients worldwide with professional executive support, administrative assistance, marketing services, creative works, events planning, meeting management, and a host of other tasks a dynamic business and a busy executive cannot do without. Signing up for a virtual assistant is made through i-Elev8 Contact Solutions’ website, www.provassist.com.

Specialized Services

I-Elev8 Contact Solutions can provide Specialized Services depending on the client’s individual needs, which includes professional programs such as Medical, Legal and General Transcription, and other modified programs for more specific requirements.

I-Elev8 Contact Solutions also provides customized essay writing services online through its website, www.customessayplus.com. Through this site, clients can get an essay, term paper, thesis or presentation written about virtually any topic and in any citation format. Among the other specialized services of the Essay Team are Online Research, Proofreading, and Editing.

Philippine Operations

I-Elev8 Contact Solutions

2nd Floor, New Administration Building

FTI Complex, East Service Road

Taguig City, Metro Manila

1630 PHILIPPINES

Location Facilities and Accessibility

I-Elev8 Contact Solutions maintains an expansive Operations, Recruitment, and Training Center in the sprawling FTI Complex, a premier industrial hub in the booming urban center of Taguig City, Metro Manila, Philippines.

Located just 15 to 20 minutes drive from Metro Manila’s International Airport and in close proximity to other prime business districts, the FTI location of i-Elev8 Contact Solutions is a strategic choice as it is easily accessible by various means of both private and public transportation.

The facilities occupied by i-Elev8 Contact Solutions in the FTI Complex, which can accommodate 120 seats and more, houses a progressive technical infrastructure that efficiently accommodates telecommunications interchange systems with ready access to the PLDT’s Next Generation Network and Globe Telecommunications’ Wi-Fi and main lines. This infrastructure is supported by uninterrupted power supply provided by the MERALCO Electric Company and the complex’s own outdoor power substation, which is supplemented by a 1MVA Standby Generator.

An abundant supply of clean water is ensured by the Manila Water Company and FTI’s own water reservoirs, while ample parking space is available for all types and sizes of vehicles within and around the building’s perimeter.

Health and Safety

Committed to looking after the wellbeing and protection of its staff and personnel, i-Elev8 Contact Solutions actively promotes various health and safety programs, which are a regular feature of its business operations.

Health

While working in a global enterprise has its perks in terms of exposure to international cultures and business environments, it also impacts on the health and wellbeing of the workers.

In recognition of this, i-Elev8 Contact Solutions requires its staff and personnel to undergo a medical check-up upon employment and once every year at a Company-accredited clinic to ensure their fitness and to monitor their health condition. For immediate concerns affecting the health of its staff, i-Elev8 Contact Solutions maintains a mini-dispensary for the administration of first aid interventions for minor cases such as coughs and colds, headaches, and sore throat problems. For major emergency cases, i-Elev8 Contact Solutions is just 5 minutes away from the Taguig-Pateros District Hospital, not to mention that 24-hour emergency assistance services are also available within the FTI Complex through its Composite Fire & Rescue Unit.

Leave benefits are standard in the packages of regular Company staff members, which they can avail for sickness, vacation, and emergency needs.

Health insurance and other social security benefits for the staff members are provided through Government assured programs, while an HMO program from a private sector provider gives additional health and medical coverage for qualified personnel.

Leisure and recreational facilities, such as a gym and covered badminton court, are located within the complex, while more upscale commercial establishments—great for unwinding at the end of a stressful day—are easily accessible within 10 to 15 minutes drive, or 15 to 30 minutes commute from i-Elev8 Contact Solutions’ FTI location.